Cold email template · by situation

Closed-lost reactivation email template

A lost deal is the warmest list you have. The email respects what was said before, brings one thing that has changed, and asks only for a reply.

When to use it

  • A deal was lost on timing, budget or a missing feature, at least a quarter ago.
  • Something public has changed on their side or yours.
  • The contact is still at the company.

The template

Copy it, then replace the brackets with what you read on their pages.

Subject: Since we last spoke about [the topic]

Hi {{first_name}},

When we last spoke, [the reason it stopped, in their words]. Since then, [the new fact from their page, or a change in your product].

If that changes things, I can send [a small thing]. If not, I will not write again.

[your first name]

Outlevo adds your sender name, postal address and a one-click unsubscribe link under every email it sends, so a template ends at the sign-off.

  • {{first_name}}, {{company_name}} and {{job_title}} are filled for each contact.
  • Anything in [square brackets] is yours to write, from a page you read.

Why it works

  • It repeats their reason, which shows you listened.
  • It adds one new fact so the email is not a nudge.
  • It makes saying no easy, which makes honest answers more likely.

Filled in: an example

Illustrative. Tamarind Hospitality (tamarindhospitality.example) is an invented company, and so is Gil at Rostrum. The pages quoted do not exist. The email goes to its Operations Director.

What the email saysQuote on the pagePage (illustrative)
your site now lists a second hotel“Tamarind Hospitality now operates two hotels in the city.”tamarindhospitality.example/about

Subject: Since we last spoke about rostering

Hi {{first_name}},

When we last spoke, one hotel did not justify a rostering system. Your about page now says you operate two hotels in the city.

If that changes things, I can send a short note on how two-site teams roster. If not, I will not write again.

Gil

Variants

Product change

Subject: What changed since [month]

Hi {{first_name}},

You said [the missing feature] was the blocker. It now ships. If it matters again, I can send the details.

[your first name]

Contact changed

Subject: Following the move to [new role]

Hi {{first_name}},

I saw on [the page] that you moved to [new role]. We spoke before about [the topic]. If it is still relevant, I can send a short note.

[your first name]

When not to use it

When should I not use the closed-lost reactivation template?
When the deal was lost for a reason that has not changed, or the person asked you to stop. Respect that.

This template and its variants pass the check Outlevo runs on its own outbound emails: only known merge tags, no number without a source, no spam wording, at most one link, no fake “Re:” or “Fwd:”, and under a hundred and twenty words.

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