Terms for pay per meeting

Version 2026-11-12, effective 2026-11-12. A signed order form or agreement prevails where it differs. Questions: [email protected].

1. Scope

These terms apply when you buy Outlevo's pay-per-meeting offer online, with no order form. The general terms (the service, customer responsibilities, acceptable use) apply as well, and where they differ these terms win for pay per meeting. A signed order form wins over both. Self-Serve is bought under the general terms.

Outlevo is a product of REALTY.TM GROUP sp. z o.o., ul. Bpa Albina Małysiaka 26/15, 30-389 Kraków, Poland (KRS 0001219891, NIP 6762711607). Outlevo is sold to businesses only. By buying, you confirm that you act for a company or other organisation and not as a consumer.

2. The price of a held meeting

Founder $300, Mid-market $450, Enterprise $750 per held meeting. No retainer, no minimum, no credits.

Founder: owner, founder or C-level at a company under 50 people. Mid-market: any title below VP except an owner or C-level, at a company of up to 500 people. Enterprise: VP, an owner or C-level at a company of 50 or more, or any title at a company over 500.

A meeting's tier is set from the attendee's seniority and company size when it is booked. A tier floor you approve in your scope can only raise a meeting's tier, never lower it.

3. What counts as a meeting

A meeting is billable when all six checks pass. They are the same six for everyone, and each is stored as pass, fail or unknown with the evidence. See what counts as a meeting for worked examples.

No-shows and reschedules are never billed, and Outlevo chases a reschedule twice. A rescheduled meeting that is held is billed once, at the tier it was booked under. If you do not answer within 24 hours of a meeting's end, it counts as held. You can correct it until it is invoiced.

4. The pilot

Pilot: 3 meetings, paid up front at your tier's price. If none is held within 45 days of payment, the full amount is refunded to your card.

Each held meeting that passes the checks uses up one of the 3 prepaid pilot meetings first, so nothing more is charged until they are used.

The pilot refund is paid to the card that paid, automatically, after the deadline. While a meeting is still booked and waiting for its outcome, the refund waits for it.

5. Monthly billing and the cap

After the pilot you opt in. You get one invoice a month for the meetings that became billable, never more than the monthly cap you set (10 by default, from 1 to 100).

After the pilot, the monthly invoice is on only when the workspace owner switches it on, and the owner can switch it off at any time. With it off, new first emails stop.

Meetings that arrive after the cap is reached, from emails already sent, are recorded and not billed.

Meetings that became billable in a month are invoiced together at the start of the next month, one line per meeting (date, person, company and tier), and charged to the card on file.

If a meeting invoice cannot be charged, new first emails pause and the owner is emailed. We try the card again daily, up to 5 attempts, and sending resumes when the invoice is paid.

6. Disputes

Dispute any billable meeting within 5 business days. Outlevo answers within 2 business days, or the meeting is credited automatically. You can dispute any billable meeting, with your reason, from the Meetings page in the app, until the 5 business days have passed.

A meeting credited after a dispute is taken off your account: an invoiced one becomes a credit note applied to your next invoice, one that used a pilot meeting gives it back, and one not yet invoiced leaves the invoice.

7. The source guarantee

If an email shipped with a personal claim that has no source on its receipt, or whose quote is not on the page it cites, the meeting that thread produced is not billed to you, and a charge already paid is refunded. The full rule is on the source guarantee.

8. Invoices, tax and how you pay

Invoices are in US dollars. Pay per meeting is charged to a card, saved by Stripe at the pilot payment. Outlevo does not store the card number.

Sales tax or VAT is worked out by Stripe Tax from the billing address you give when you pay, and added to the invoice where it applies.

You can add a VAT or tax ID under Billing. Stripe checks it against the country of your billing address, and it is kept on the customer record your invoices are issued to.

Outlevo is not available for billing addresses in Poland.

Pay per meeting has no purchase orders, bank transfers or longer payment terms: the card is charged. A Managed contract, which has an order form, is invoiced with 30 days to pay.

9. Stopping, cancelling and refunds

There is no retainer and no minimum term. You stop by switching off the monthly invoice, or by closing the workspace. A meeting that became billable before you stopped is still invoiced. Subscriptions: cancel any time, no refund for the current month. That is the rule for Self-Serve. The pilot refund is the only refund of a pay-per-meeting payment, apart from a credited dispute and the source guarantee.

What happens to the sending domains and mailboxes when you leave is on domain ownership and exit. What happens to your data is on data protection.

10. What Outlevo does not promise

Outlevo does not promise any number of replies or meetings. It promises the published definition, the refund and the source guarantee described here.

11. Your campaigns and the law

You are responsible for the lawfulness of your campaigns. For recipients in the United States that means CAN-SPAM: an accurate sender and subject, your postal address, and honouring every opt-out. For recipients in the EU and the UK you need a lawful basis, which for business-to-business outreach is normally legitimate interests (GDPR Article 6(1)(f)) where the national email rules allow it without consent; you must tell people who you are and why you write, and stop when someone objects. Some countries require prior consent even for business addresses, and you must not send there without it. Outlevo does not give legal advice.

Outlevo adds the sender's postal address and a one-click unsubscribe link under every email. An unsubscribe is recorded at once as a suppression and passed to the sending provider by a background job. A complaint, a hard bounce or an objection suppresses the address for every customer.

12. Warranty

The service is provided "as is" and "as available". To the extent the law allows, Outlevo gives no warranty beyond what these terms state, and disclaims the implied ones, including merchantability, fitness for a particular purpose and non-infringement. It does not promise that the service will be uninterrupted or error-free, or that any email will be delivered, opened or answered.

13. Liability

Neither side is liable to the other for lost profit, lost revenue or any indirect or consequential loss. Outlevo's total liability for all claims arising from these terms is limited to the fees you paid or owe for the 12 months before the event that caused the claim.

These limits do not apply to liability for intentional harm or gross negligence, for death or personal injury, to your duty to pay fees and your indemnity, or to anything else the law does not allow to be limited.

14. Indemnity

You defend and compensate Outlevo against claims by third parties that arise from the content you approve, the lists and policies you use, or your breach of the lawful-basis and acceptable-use rules. Outlevo defends and compensates you against claims by third parties that Outlevo's software infringes their intellectual property rights. The side asking for help tells the other promptly, lets it run the defence and gets its cooperation at the other side's cost.

15. Your data, confidentiality and personal data

You keep all rights in your data and in what you create with Outlevo. Outlevo keeps all rights in its software and lets you use it while your agreement lasts. You allow Outlevo to process your data to run the service for you, as the data processing addendum says.

Each side keeps the other's non-public business information confidential, uses it only for this agreement, and shares it only with people and vendors who need it and owe the same duty, or where the law requires.

Where Outlevo handles personal data for you (the people your campaigns reach), the data processing addendum is part of this agreement. How long data is kept, and what happens to it when you leave, is on data protection.

16. Ending the agreement

Either side may end the agreement for a material breach that the other has not fixed within 30 days of written notice. Outlevo may pause a workspace at once where that is needed to stop spam, abuse or a breach of law. Money already paid comes back only as these terms say.

17. Governing law and courts

These terms are governed by Polish law, without its conflict-of-laws rules and without the UN Convention on contracts for the international sale of goods. The courts of Kraków, Poland have exclusive jurisdiction over any dispute about them. Either side may still ask any competent court for an urgent order to protect its rights.

18. Changes and general terms

Outlevo may update these terms. For a change that matters, the workspace owner is emailed at least 30 days before it applies and may cancel before that date. The version and the effective date are at the top of each legal page.

These terms, the pages they link to and any signed order form are the whole agreement. If a part is invalid, the rest stays. Notices go by email to the workspace owner and to the address under Contact. Neither side is liable for a delay caused by events beyond its reasonable control, except for paying fees. Outlevo may transfer the agreement to a successor of its business; you may not without Outlevo's written consent.

19. Contact

REALTY.TM GROUP sp. z o.o., ul. Bpa Albina Małysiaka 26/15, 30-389 Kraków, Poland. [email protected]